Privacy Policy

Orvieon Homes Pty Ltd, trading as Orvieon ("Orvieon", "we", "us", "our"), is committed to protecting your personal information and handling it responsibly. This Privacy Policy explains how we collect, use, store, and disclose your information when you interact with our website at orvieon.com.au or contact us directly.

We operate in accordance with the Privacy Act 1988 and the Australian Privacy Principles (APPs).

1. What Information We Collect

When You Place an Order or Create an Account

We collect personal information necessary to process your order and provide you with an excellent experience. This may include your full name, delivery and billing address, phone number, email address, and payment details. Payment information is processed securely through our payment gateway and is not stored by Orvieon.

When You Contact Us

If you submit an enquiry via our contact form, email, or phone, we collect the information you provide, such as your name, contact details, and any project or product information you share with us.

When You Browse Our Website

We may collect non-identifying information such as your IP address, browser type, pages visited, and session duration through cookies and analytics tools. This information helps us improve your browsing experience and understand how our website is used. It does not personally identify you.

When You Subscribe to Communications

If you sign up for our newsletter or promotional offers, we collect your email address and name to send you relevant updates, offers, and product inspiration. You may unsubscribe at any time using the link provided in any email we send.

2. How We Use Your Information

• To process and fulfil your orders, including arranging delivery and providing after-sales support.
• To communicate with you about your order, including dispatch notifications and tracking information.
• To respond to enquiries, requests, and feedback.
• To send you marketing communications where you have opted in (you may opt out at any time).
• To improve our website, product range, and customer experience using aggregated and anonymised analytics data.
• To detect, investigate, and prevent fraudulent transactions and other illegal activity.
• To comply with our legal obligations under Australian law.

3. Cookies

Our website uses cookies to improve your experience. Cookies are small files stored on your device that help us remember your preferences, maintain your shopping cart, and understand site usage patterns.

Session cookies are removed when you close your browser. Persistent cookies remain for a set period to remember your preferences across visits. You can manage or disable cookies through your browser settings; however, doing so may affect some website functionality.

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Delivery partners: We share your name and delivery address with our logistics providers solely for the purpose of completing your order.
• Payment processors: Payment details are processed securely by our third-party payment gateway. We do not retain full card details on our systems.
• Technology platforms: Our website is hosted on Shopify. We may use analytics or marketing tools that process aggregated, anonymised data on our behalf.
• Legal requirements: We may disclose information if required to do so by law, government agency, or court order, or to prevent fraud and protect the rights of Orvieon and its customers.

5. Data Storage & Security

Your personal information is stored in secure systems protected by encryption and access controls. We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no system can guarantee absolute security, and we encourage you to protect your account credentials.

We retain your information for as long as is necessary to fulfil the purposes described in this policy, to comply with our legal obligations, or to resolve disputes.

6. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you.
• Request correction of information that is inaccurate, out of date, incomplete, or misleading.
• Request deletion of your personal information, subject to any legal requirements to retain it.
• opt out of marketing communications at any time.
• Lodge a complaint if you believe we have not handled your information appropriately.

To exercise any of these rights, please contact us at info@orvieon.com.au. We will respond to all requests within a reasonable timeframe and no later than 30 days.

7. Links to Third-Party Sites

Our website may include links to third-party websites such as brand or supplier pages. Orvieon is not responsible for the privacy practices of external websites, and we encourage you to review their privacy policies independently.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The most current version will always be available at orvieon.com.au/pages/privacy-policy. Continued use of our website following any update constitutes your acceptance of the revised policy.

9. Contact & Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:

Privacy Enquiries – Orvieon

Email: info@orvieon.com.au
Phone: +61 459 073 310
Address: 4 Balrook Way, Truganina VIC 3029, Australia
ABN:89 688 831 558